Freedom Of Information




Information available from East Trees Health Centre under the Freedom of Information Act model publication scheme


Class 1 - Who we are and what we do

East Trees Health Centre
100a Fishponds Road
Tel: 0117 2444123


  • Dr Victoria Bowler
  • Dr Rob Douglas
  • Dr Hyunkee Kim
  • Angela Toumi (Practice Manager)

The practice has a Personal Medical Services contract with NHS England to provide medical services to patients in the Eastville, Easton, Stapleton, St Werburghs and Fishponds areas of Bristol.

The core practice opening times are:

  • Monday 8.00am-6.30pm
  • Tuesday 8.00am-6.30pm
  • Wednesday 8.00am-6.30pm
  • Thursday 8.00am-6.30pm
  • Friday 8.00am-6.30pm

Extended hours are provided:

  • Monday 6.30pm-7.30pm
  • Tuesday 6.30pm-7.00pm
  • Wednesday 7.30am- 8:00am
  • and one Saturday morning a month

The practice employs the following groups of staff:

  • Salaried GPs
  • Practice Nurses
  • Nurse Practitioners
  • Health Care Assistant
  • Treatment Room Nurses
  • Administrative and Reception Staff
  • Phlebotomists
  • Pharmacists
  • Facilities Manager

Class 2 – What we spend and how we spend it

The total income from the NHS contract for this current year is £757,732.78

The mean earnings for GPs working at the practice are published on the practice website.


Class 3 – What our priorities are and how we are doing

To develop, demonstrate and share our competence and professionalism as a committed research, teaching and training practice.

To provide a friendly, welcoming environment which is accessible to all and deliver the best possible healthcare for our patients.

To include members of the practice team in decision making by encouraging teamwork and good communication.

To value all our staff, and through appraisal and training, support them in their continued professional development.

To work proactively and collaboratively with local colleagues and agencies to deliver the changing primary care agenda and develop primary care services.

To constantly improve services in response to feedback gained through the Patient Participation Group, feedback forms and the GP patient survey website.


Class 4 – How we make decisions

Regular meetings are held with all partners and staff to discuss the running of the practice.

Decisions are made in line with NHS directives and policy, the Strategic Health Authority and Primary Care Trust priorities, and NICE guidance (National Institute for Clinical Excellence).


Class 5 – Our policies and procedures

The following policies for delivering services are published on the practice website:

  • Confidentiality
  • Unacceptable behaviour and persistent users
  • Equality & Diversity
  • Disability Access
  • Consent
  • Complaints
  • Access to medical records
  • New patient registration

Internal staff policies and procedures are held separately.


Class 6 – Lists and Registers

None held


Class 7 – The services we offer

Information on all services provided can be found on the website. This includes:

  • Child Health Clinics and Immunisations
  • Family planning and Sexual Health
  • Emergency Contraception
  • Cervical Smears
  • Minor Surgery
  • Maternity Services
  • Flu and Pneumonia Clinics
  • Private Medicals and Reports
  • Bristol Circumcision Service
  • Teen Health Checks
  • Smoking Cessation
  • Bristol Rose Clinic
  • Substance misuse
  • Chronic disease management
  • Medicines management
  • Treatment room services