When We Are Closed

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Call 111 when it's a concern, but less urgent than 999.

The NHS non-emergency number.

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When the Surgery is closed, if you phone for advice or a visit your call will be diverted to NHS 111, who will deal with your call. You may be given advice over the phone, visited at home, or asked to attend the BrisDoc services at their out of hours premises, including:

• Bristol Royal Infirmary
• Southmead Hospital, Antenatal Clinic
• Knowle West Health Park
• Cossham Hospital

Bristol, North Somerset and South Gloucestershire CCG is responsible for commissioning out of hours services for patients.

Patients are reminded that they can also use the services of NHS 111 and the NHS Walk In Centres. NHS 111 is a 24 hour telephone service for health advice and information. Tel: 111

You can also visit the NHS Choices website

NHS Walk-In Centres offer both booked and walk-in appointments, and are open daily (including Bank Holidays and weekends) at:

• Bristol City Walk-In Centre, Broadmead Medical Centre, Boots (first floor, Galleries), 59 Broadmead, Bristol, BS1 3EA. Telephone: 0117 9549828 (not open Christmas and Easter Sunday)
• South Bristol Urgent Care Centre – South Bristol NHS Community Hospital, Urgent Care Centre, Hengrove Promenade, Hengrove, Whitchurch Lane, Bristol, BS14 0DE
  Telephone: 0117 3429692

NHS 111

You can call NHS 111 (Tel: 111) at any time of the day for medical advice. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.