Vacancy: Health and Wellbeing Coach

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Job Title: Health and Wellbeing Coach
Hours per week: 20 hours a week
Pay: £14.50 hourly rate

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Job Summary

Based only at East trees HC this is a PCN funded role

Health and wellbeing coaches support people to increase their ability to self-manage, motivation levels and commitment to change their lifestyle. They are experts in behaviour change and focus on improving health related outcomes by working with people to set personalised goals and change their behaviours. They work with people with physical and/or mental health conditions and those at risk of developing them.
Health and wellbeing coaches can be an effective intervention for people experiencing a range of long term conditions, including respiratory, cardiovascular (including type 2 diabetes and hypertension), and stress/low mood. They can also support people with weight management, diet and increasing activity levels.

This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

The Post Holder Will:

• Coach and motivate patients through multiple sessions to identify their needs, set goals, and support them in implementing their personalised health and care plan.
• Provide personalised support to individuals, their families, and carers to ensure that they are active participants in their own healthcare; empowering them to take more control in managing their own health and wellbeing, to live independently, and improve their health outcomes through:
  • Providing interventions such as self-management education and peer support. 
  • Supporting people to establish and attain goals set by the person based on what is important to them, building on goals that are important to the individual.
  • Working with the social prescribing service to connect them to community-based activities which support their health and wellbeing.
• To be involved in group activities, consultations, and support groups to facilitate improvements in health and well-being.
• Provide support to local community groups and work with other health, social care, and voluntary sector providers to support the patients’ health and well-being holistically. 
• Facilitate groups of patients - in group consultations to assist patients to work with others for their own goals, including case finding groups of like-minded people. 
• Utilise existing IT and MDT channels to screen patients, with an aim to identify those that would benefit from health coaching.
• To be able to plan and respond to workload according to operational priorities
• To support the delivery of these functions across wider locality areas where necessary 
• To undertake any training required in order to maintain competency including mandatory training.

The Health and Wellbeing Coach is expected to take responsibility for self-development on a continuous basis, undertaking on-the-job training as required.

Patient Care:

• Communicate effectively and sensitively and use language appropriate to a patient and carer/relative’s condition and level of understanding
• Effectively use all methods of communication and be aware of and manage barriers to communication
• Effectively recognise and manage challenging behaviours, carers and or relatives
• Provide information to patients, their carers and/or relatives on behalf of the team.

Supporting Care Delivery:

• Be the point of liaison for service users and interface with all health and social care professionals, including keeping everyone informed and updated
• Follow through actions identified by the MDT including arranging tests, referrals, signposting, etc.
• Follow through with service users and others involved to ensure all services and care arrangements are in place

Equality and Diversity:

• The post-holder must co-operate with all policies and procedures designed to ensure equality of employment.
• Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

Respect for Patient Confidentiality:

• The post-holder should always respect patient confidentiality and not divulge patient information unless sanctioned by the requirements of the role.

Requirements of the Post:

Qualifications

• English and Maths GCSE or equivalent - essential
• NVQ Level III (Health and Social Care) or equivalent as a minimum
• Formal training in working with long term conditions- desirable

Experience

• Evidence of ability to both work autonomously and to seek support and guidance when appropriate. - essential
• Evidence of working within a team setting • Evidence of achieving targets and proactive approach - essential
• Experience of working with individuals with long term conditions
• Evidence of working within a multidisciplinary team
• Evidence of target-based work experience
• Experience working with GP surgeries in this role would be advantageous
• Be prepared to undertake all training as required The Personalised Care Institute (live from April 2020) will set out what training is available and expected for Health coaching link workers.
• Smoking cessation training (or willingness to train)
• Experience with alcohol or drugs brief intervention training (or willingness to train)
• Experience of working with groups (or willingness to train) - Desirable
• IT skills, good Communication skills and interpersonal skills, including an ability to build rapport and establish good one to one relationships quickly
• Ability to deal with challenging behaviours is essential.