Comments & Complaints

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The practice and its staff work hard to provide every patient with a high standard of care, but we acknowledge that there may be times when patients feel that we have not achieved these standards and are dissatisfied with the service they have received. We encourage patients in this position to submit a complaint to us to allow recognition of any areas where improvements could be made and facilitate action to address any problems identified.

If you feel that you need to make a complaint about the practice, please ask at reception for a complaints leaflet and form and we will do our best to resolve any issues as speedily as possible.

COMPLAINTS PROCEDURE